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Enchanting Festive Breaks

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You'll find answers to common questions on our FAQs page, or if you’d like to make a balance payment or view your travel documents, you can log in to your MyBooking account.

Alternatively, get in touch – we’re here to help!

Reservations

If you have a query about a holiday or would like to make a booking, contact our Reservations team:

Send us a message: Make an Enquiry
Call us: 01709 787 463

Customer Relations

To give feedback about your experiences on a holiday, contact our Customer Relations team:

Send us a message: Make an Enquiry
Call us: 01709 914 980

Customer Services

If you have a query about a booking you’ve already made, contact our Customer Services team:

Send us a message: Make an Enquiry
Call us: 01709 830 333

Groups

If you would like to enquire about organising a group holiday, contact our Groups team:

Send us a message: Send an email
Call us: 01709 787 403

When contacting us, please ensure you treat our staff with the same respect and courtesy you would expect to receive. Our staff should be able to come to work without fear of abuse, harassment, or discrimination. This includes verbal and written correspondence, whether that is on the telephone, emails, or social media. We have a zero-tolerance approach for any of these behaviours and should they occur we have the right to end calls, block correspondence and/or cancel bookings. We may also notify the police where appropriate.

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